Last updated: 19/12/2025

Falmouth Water Taxi is committed to protecting your privacy and handling your personal information responsibly and in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Who We Are

Falmouth Water Taxi operates water taxi and concierge services within Falmouth Harbour.

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details on our website.

What Information We Collect

We may collect and store the following information when you contact us, make a booking or purchase a ticket or pass:

  • Name
  • Contact details (phone number and email address)
  • Booking details, routes, dates and times
  • Payment information (processed securely by our payment provider)
  • Vessel details for concierge services (boat name, mooring location)
  • Communications you send to us

We only collect information that is necessary to provide our services.

How We Use Your Information

We use your information to:

  • Process bookings, tickets, passes and concierge services
  • Communicate with you about your booking or service
  • Manage payments and refunds where applicable
  • Ensure the safe and efficient operation of our services
  • Meet legal or regulatory requirements

We do not sell or share your personal data for marketing purposes.

Payment Security

Payments are processed securely via approved payment providers. We do not store full card details on our systems.

Sharing Your Information

We may share limited information only where necessary:

  • With payment providers to process transactions
  • If required by law or harbour authorities
  • To protect our legal rights or safety of passengers and vessels

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion where appropriate
  • Object to or restrict certain processing

To exercise your rights, please contact us.

Cookies

Our website may use basic cookies to ensure it functions correctly. We do not use cookies to track personal behaviour or for advertising.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.